Spyware, Virus and Trojan Remote Repair Options
Avoid a Trip to the Computer Repair Shop with Remote Computer Help
Sep 27, 2009
Spyware, viruses, and Trojans can wreck havoc on a computer. The computer may slow down to a snail’s pace, word processing can be delayed (letter skipping etc), the CD drive may open and close for no apparent reason, modem lights may indicate action when the computer is not being used, clicking Google links may take a user to ad pages rather than the listed link pages (browser high jacking), and it’s also possible that sensitive banking and credit card information is being harvested and used to steal identities. The computer has been infected and needs computer repair help.
Most Computer Viruses and Trojans are Headed Off with Anti-Virus Protection
Popular anti-spyware programs like Norton by Symantec, McAffe and Kaspersky do catch most computer problems, but computer programming pirates can get one step ahead of the big computer protection companies, leaving the door open for a computer invasion.
In some cases, it is possible to visit the anti-virus company site and get a “fix” to correct problems on the computer. Although updates are available and subscribers hopefully do regular updates as recommended, some compouter bugs do slip through the online safety nets. Computer security companies work to stay on top of computer viruses and such, but computer problems still crop up.
In addition, there are many computer gurus online who are willing to share information and offer advice for cleaning up an infected computer. Typical computer users may, however, be overwhelmed with the computer fix-it instructions and with the time required to isolate computer problems and correct them.
Remote Computer Repair Right at Home
For someone who does not feel he or she has the skills to locate and correct computer virus and Trojan problems or for those who do not have the time to figure out how to correct a computer security breach, remote computer repair may be a viable option - saving time, headaches, and ultimately money.
Remote computer repair is exactly what it sounds like. A computer technician from a remote computer accesses the home computer online and identifies and corrects the computer security problem or problems (like comuter viruses, trogans, spyware and search browser hijacks).
Remote computer repairs are available 24 hours a day and on weekends typically, so a computer problem does not have to put someone behind on a work or school project. Computer repairs that may take a couple of days and require taking the computer components apart and a drive into town can be done online and in a couple of hours.
How Does Remote Computer Repair Work?
In very basic terms, the computer owner shifts into a chat session with a company repair consultant. For a fee running around $100 (but can be higher), the computer owner is remotely connected with a technical computer repair person for computer clean up and har drive repair.
The remote computer technician asks some questions about the computer problems and then asks for approval to “enter” the computer remotely. With approval, the technician then has access to the computer and all the computer files. The owner can, in fact, see the cursor moving around and different areas of the computer being checked for issues like viruses and trojans.
Time for computer repairs vary depending on the type of problem on the computer, but expect repairs to take two or more hours. Busy times (like weekends and nights) may require pretty long waiting times for computer fixes.
Sounds Great – Are There Any Concerns with Remote Computer Help?
Remote computer repair assistance with a computer problem is fairly pricey, but prices compare with brick and mortar computer repair costs.
Although, online remote computer repair companies may suggest that a computer owner can kick back and relax, it is required that the user watch and respond to questions or to prompts. For example, the owner may need to respond "yes" to restarting the computer remotely. This means that the owner is sitting for a couple of hours just waiting and watching as the computer problems are fixed.
The computer repair may not be complete in one session. While the computer may seem to be operating correctly, if traces of the original computer assault remain, the problems may start again soon. Warranties are offered, but NortonLive Spyware & Virus Removal Service, for example, expires after seven days and that is from the time of payment and not from the time the computer repair is actually complete.
Most remote computer assistance is outsourced overseas (India for example). This can cause some minor issues in translation on typed computer problem questions and answers. Also, it is very difficult to escalate overseas if there are problems with the computer repair, and speaking directly to someone on the phone about computer problems can be a real headache, although those issues are being sorted out with fewer problems now noted with remote computer repair services.
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